Refund and cancellation policy

Refund policies are usually written to make refunds difficult. This one is written to make the answer predictable, because an unpredictable refund policy costs more in lost enquiries than it ever saves in retained deposits.

The principle throughout: you pay for work done, you keep what has been produced, and nobody holds money for work that will not happen.

1. Before work starts

If you cancel after paying a deposit but before work has begun, the deposit is refunded in full. There is no administration fee and no deduction.

Practically, "work has begun" means I have started the scoping document or written code. If you are unsure which side of that line you are on, ask — I will tell you honestly rather than in the way that suits me.

2. During a build

You pay for the work completed to that point, assessed honestly against the agreed scope, and anything paid beyond that is refunded.

You receive everything produced so far: code, files, designs and any credentials created. You are not left with nothing having paid something, which is the outcome this clause exists to prevent.

3. After completion

Once a project is delivered and accepted, the fee is not refundable. What you have instead is the 30-day snag period: anything that does not work as described in the scope is fixed at no charge.

If something scoped was genuinely not delivered, that is not a refund question — it is unfinished work, and I finish it.

4. Retainers

Notice period

30 days, in writing. An email is sufficient.

Part months

Not charged. If you cancel mid-cycle, the unused portion is refunded pro rata.

What you keep

Everything. Nothing produced under a retainer stops working when the retainer stops.

No minimum term

There is no lock-in period on any retainer.

5. If I cancel

If I end an engagement for any reason, you receive a full refund of anything paid for work not completed, plus all work produced and all credentials.

Ending an engagement badly and keeping the money is not a business model. If I cannot deliver something well, the correct outcome is that you are no worse off financially.

6. What is not refundable

• Third-party costs already incurred on your behalf — domain registration, paid plugins, stock imagery, hosting already purchased. These are yours and are transferred to you
• Work completed and accepted at a milestone
• Time spent on a scope that was subsequently changed at your request
• Retainer months already served

7. How to request a refund

1. Email anasrajpoot766@gmail.com with the project name and what you would like to happen.
2. I reply within one business day, usually the same day.
3. Where the position is clear the refund is issued without argument. Where it is not, we discuss it before anyone decides.
4. The refund is sent by the route the payment arrived on, unless you ask otherwise.

8. Timescales

Decision

Within 3 business days of your request.

Payment sent

Within 14 days of the decision, usually much sooner.

Bank transfer arrival

1–5 business days depending on the corridor.

Currency

Refunded in the currency paid. Exchange movement between payment and refund is not compensated in either direction.

9. Chargebacks

If you are unhappy, please raise it with me first. A chargeback filed without a conversation costs both of us more than the conversation would have, and I have never refused a reasonable refund request.

This is a request rather than a restriction. Nothing here removes any right you have to dispute a payment with your bank or card issuer.

10. Consumer rights

Where you are a consumer rather than a business, you may have statutory cancellation rights under the law of your own country — including, in the UK and EU, a cooling-off period for distance contracts.

Those rights apply in addition to this policy and are not affected by it. Where the two differ, whichever is more generous to you is the one that applies.

11. Disputes about the amount

If we disagree about how much work was completed, I will show you the evidence: commits, the staging URL, the scope document with items marked. The conversation is about facts rather than positions, and in practice that resolves it.

The complaints policy sets out what happens if it does not.

Who this document is from

Not legal advice

This document is written in plain English by the person it binds. It has not been reviewed by a solicitor, and it is not legal advice to you.

Before relying on it in a dispute, or before signing with an enterprise or public-sector client, have it reviewed by a qualified professional in your jurisdiction. That instruction is on the page rather than in a footnote because it is genuinely meant.

Questions about this document

Email anasrajpoot766@gmail.com, or use any route on the contact page. There is no legal department; the reply comes from me.